/* Service help center — homepage */

.help-hero {
  position: relative;
  padding: 2.5rem 0 2rem;
  overflow: hidden;
  background: linear-gradient(165deg, var(--bg-panel) 0%, var(--bg-elevated) 55%, var(--bg-deep) 100%);
  border-bottom: 1px solid rgba(31, 32, 31, 0.08);
}

.help-hero--photo {
  min-height: clamp(22rem, 52vh, 34rem);
  display: flex;
  align-items: center;
}

.help-hero__bg {
  position: absolute;
  inset: 0;
  z-index: 0;
}

.help-hero__slide-stack {
  position: absolute;
  inset: 0;
}

.help-hero__slide {
  position: absolute;
  inset: 0;
  background-size: cover;
  background-position: center 42%;
  opacity: 0;
  transition: opacity 0.6s ease;
}

.help-hero__slide--on {
  opacity: 1;
}

.help-hero__veil {
  position: absolute;
  inset: 0;
  z-index: 1;
  background: linear-gradient(
    118deg,
    rgba(237, 237, 237, 0.92) 0%,
    rgba(237, 237, 237, 0.78) 42%,
    rgba(237, 237, 237, 0.55) 100%
  );
  pointer-events: none;
}

html[data-theme="dark"] .help-hero__veil {
  background: linear-gradient(
    118deg,
    rgba(31, 32, 31, 0.92) 0%,
    rgba(31, 32, 31, 0.78) 42%,
    rgba(31, 32, 31, 0.52) 100%
  );
}

.help-hero__content {
  position: relative;
  z-index: 2;
  display: grid;
  gap: 1rem;
}

@media (min-width: 980px) {
  .help-hero__content {
    grid-template-columns: minmax(0, 1fr) minmax(18rem, 24rem);
    align-items: end;
    column-gap: 1.25rem;
  }
}

.help-hero__kicker {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  font-size: 0.85rem;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--accent);
  margin: 0 0 0.75rem;
}

.help-hero h1 {
  font-family: var(--font-display), system-ui, sans-serif;
  font-size: clamp(1.75rem, 4vw, 2.5rem);
  line-height: 1.15;
  margin: 0 0 0.75rem;
  max-width: 18ch;
}

.help-hero__lead {
  color: var(--ink-muted);
  font-size: 1.05rem;
  max-width: 52ch;
  margin: 0 0 1.25rem;
}

.help-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.65rem;
  margin-bottom: 1.25rem;
}

.help-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
}

.help-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.4rem 0.85rem;
  border-radius: 999px;
  border: 1px solid rgba(15, 23, 42, 0.12);
  background: var(--bg-panel);
  color: var(--ink);
  font-size: 0.88rem;
  text-decoration: none;
  transition: border-color 0.15s, color 0.15s;
}

.help-chip:hover {
  border-color: var(--accent);
  color: var(--accent);
}

.help-section {
  padding: 2.5rem 0;
}

.help-section--panel {
  background: var(--bg-panel);
  border-block: 1px solid rgba(15, 23, 42, 0.06);
}

.help-section__head {
  margin-bottom: 1.25rem;
}

.help-section__head h2 {
  font-family: var(--font-display), system-ui, sans-serif;
  font-size: 1.35rem;
  margin: 0 0 0.35rem;
  display: flex;
  align-items: center;
  gap: 0.45rem;
}

.help-section__head p {
  color: var(--ink-muted);
  margin: 0;
  max-width: 60ch;
}

/* Chat panel */
.help-chat {
  display: grid;
  gap: 1rem;
  max-width: 52rem;
}

.help-chat__form {
  display: grid;
  gap: 0.75rem;
  padding: 1.25rem;
  border-radius: 1rem;
  border: 1px solid rgba(15, 23, 42, 0.1);
  background: var(--bg-elevated);
}

.help-chat__row {
  display: grid;
  gap: 0.75rem;
}

@media (min-width: 640px) {
  .help-chat__row--split {
    grid-template-columns: 1fr 1fr;
  }
}

.help-chat__field label {
  display: block;
  font-size: 0.82rem;
  font-weight: 600;
  margin-bottom: 0.35rem;
  color: var(--ink-muted);
}

.help-chat__field input,
.help-chat__field textarea {
  width: 100%;
  padding: 0.65rem 0.85rem;
  border-radius: 0.55rem;
  border: 1px solid rgba(15, 23, 42, 0.14);
  background: var(--bg-panel);
  color: var(--ink);
  font: inherit;
}

.help-chat__field textarea {
  min-height: 4.5rem;
  resize: vertical;
}

.help-chat__prompts {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
}

.help-chat__prompt {
  padding: 0.35rem 0.7rem;
  border-radius: 999px;
  border: 1px dashed rgba(15, 23, 42, 0.2);
  background: transparent;
  color: var(--ink-muted);
  font-size: 0.82rem;
  cursor: pointer;
}

.help-chat__prompt:hover {
  border-color: var(--accent);
  color: var(--accent);
}

.help-chat__status {
  font-size: 0.88rem;
  color: var(--ink-muted);
  min-height: 1.25rem;
}

.help-chat__status[data-kind="error"] {
  color: var(--tread-critical, #dc2626);
}

.help-chat__status[data-kind="ok"] {
  color: var(--accent);
}

.help-chat__thread {
  display: grid;
  gap: 0.85rem;
}

.help-chat__bubble {
  padding: 1rem 1.1rem;
  border-radius: 0.85rem;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: var(--bg-panel);
}

.help-chat__bubble--user {
  border-color: rgba(234, 117, 12, 0.2);
  background: rgba(234, 117, 12, 0.04);
}

.help-chat__bubble h3 {
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--ink-muted);
  margin: 0 0 0.4rem;
}

.help-chat__bubble p {
  margin: 0 0 0.5rem;
}

.help-chat__bubble p:last-child {
  margin-bottom: 0;
}

.help-chat__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 0.75rem;
}

.help-chat__disclaimer {
  font-size: 0.8rem;
  color: var(--ink-muted);
  margin-top: 0.5rem;
}

/* Map + chart layout */
.help-locations-grid {
  display: grid;
  gap: 1.25rem;
}

@media (min-width: 900px) {
  .help-locations-grid {
    grid-template-columns: 1.4fr 0.9fr;
    align-items: start;
  }
}

.help-region-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
  margin-bottom: 1rem;
}

.help-region-tab {
  padding: 0.45rem 0.9rem;
  border-radius: 999px;
  border: 1px solid rgba(15, 23, 42, 0.14);
  background: var(--bg-panel);
  color: var(--ink);
  font-size: 0.88rem;
  cursor: pointer;
}

.help-region-tab.is-active {
  border-color: var(--accent);
  background: rgba(234, 117, 12, 0.08);
  color: var(--accent);
  font-weight: 600;
}

#help-locations-map {
  height: 22rem;
  border-radius: 0.85rem;
  border: 1px solid rgba(15, 23, 42, 0.1);
  z-index: 1;
}

.help-store-list {
  display: grid;
  gap: 0.65rem;
  max-height: 22rem;
  overflow-y: auto;
  padding-right: 0.25rem;
}

.help-store-card {
  padding: 0.75rem 0.9rem;
  border-radius: 0.65rem;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: var(--bg-elevated);
  cursor: pointer;
  transition: border-color 0.15s;
}

.help-store-card:hover,
.help-store-card.is-highlighted {
  border-color: var(--accent);
}

.help-store-card__region {
  display: inline-block;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  padding: 0.15rem 0.45rem;
  border-radius: 0.25rem;
  margin-bottom: 0.35rem;
}

.help-store-card__region--WI {
  background: rgba(37, 99, 235, 0.12);
  color: #2563eb;
}

.help-store-card__region--CA {
  background: rgba(234, 117, 12, 0.12);
  color: var(--accent);
}

.help-store-card__region--GA {
  background: rgba(15, 23, 42, 0.08);
  color: var(--ink-muted);
}

.help-store-card strong {
  display: block;
  font-size: 0.92rem;
  margin-bottom: 0.2rem;
}

.help-store-card span {
  display: block;
  font-size: 0.82rem;
  color: var(--ink-muted);
}

.help-chart-box {
  padding: 1rem;
  border-radius: 0.85rem;
  border: 1px solid rgba(15, 23, 42, 0.1);
  background: var(--bg-elevated);
  margin-top: 1rem;
}

.help-chart-box h3 {
  font-size: 0.9rem;
  margin: 0 0 0.75rem;
  color: var(--ink-muted);
}

.help-chart-canvas-wrap {
  position: relative;
  height: 11rem;
}

/* FAQ accordion */
.help-faq {
  display: grid;
  gap: 0.5rem;
  max-width: 48rem;
}

.help-faq details {
  border: 1px solid rgba(15, 23, 42, 0.1);
  border-radius: 0.65rem;
  background: var(--bg-panel);
  overflow: hidden;
}

.help-faq summary {
  padding: 0.85rem 1rem;
  font-weight: 600;
  cursor: pointer;
  list-style: none;
}

.help-faq summary::-webkit-details-marker {
  display: none;
}

.help-faq details[open] summary {
  border-bottom: 1px solid rgba(15, 23, 42, 0.08);
}

.help-faq__body {
  padding: 0.85rem 1rem 1rem;
  color: var(--ink-muted);
  font-size: 0.95rem;
}

.help-faq__body a {
  color: var(--accent);
}

/* Voice tire search */
.tire-voice-search {
  max-width: 52rem;
}

.tvs-steps {
  display: grid;
  gap: 1rem;
}

.tvs-step {
  padding: 1rem 1.1rem;
  border-radius: 0.85rem;
  border: 1px solid rgba(15, 23, 42, 0.1);
  background: var(--bg-elevated);
}

.tvs-step h3 {
  font-size: 0.95rem;
  margin: 0 0 0.65rem;
  display: flex;
  align-items: center;
  gap: 0.4rem;
}

.tvs-step__num {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.5rem;
  height: 1.5rem;
  border-radius: 999px;
  background: var(--accent);
  color: #fff;
  font-size: 0.78rem;
  font-weight: 700;
}

.tvs-field label {
  display: block;
  font-size: 0.82rem;
  font-weight: 600;
  margin-bottom: 0.35rem;
  color: var(--ink-muted);
}

.tvs-field input {
  width: 100%;
  max-width: 16rem;
  padding: 0.65rem 0.85rem;
  border-radius: 0.55rem;
  border: 1px solid rgba(15, 23, 42, 0.14);
  background: var(--bg-panel);
  font: inherit;
}

.tvs-field--condition {
  margin-top: 0.75rem;
  border: 0;
  padding: 0;
}

.tvs-field--condition legend {
  font-size: 0.82rem;
  font-weight: 600;
  margin-bottom: 0.35rem;
  color: var(--ink-muted);
}

.tvs-choice-row {
  display: flex;
  flex-wrap: wrap;
  gap: 0.65rem 1rem;
}

.tvs-choice {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  font-size: 0.9rem;
  font-weight: 500;
  cursor: pointer;
}

#tvs-brand-wrap[hidden] {
  display: none;
}

.tvs-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.55rem;
  margin-top: 0.65rem;
}

.tvs-location-label {
  font-size: 0.85rem;
  color: var(--ink-muted);
  margin: 0.5rem 0 0;
}

.tvs-status {
  font-size: 0.9rem;
  color: var(--ink-muted);
  min-height: 1.25rem;
  margin-top: 0.75rem;
}

.tvs-status[data-kind="error"] {
  color: var(--tread-critical, #dc2626);
}

.tvs-status[data-kind="ok"] {
  color: var(--accent);
}

.tvs-status[data-kind="busy"] {
  color: var(--ink);
}

.tvs-live-board {
  margin-top: 1.25rem;
}

.tvs-live-title {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  font-size: 1rem;
  margin: 0 0 0.75rem;
}

.tvs-live-grid {
  display: grid;
  gap: 0.85rem;
  grid-template-columns: repeat(auto-fill, minmax(17rem, 1fr));
}

.tvs-live-card {
  padding: 0.9rem 1rem;
  border-radius: 0.85rem;
  border: 1px solid rgba(15, 23, 42, 0.1);
  background: var(--bg-elevated);
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
}

.tvs-live-card--phase-dialing,
.tvs-live-card--phase-ringing,
.tvs-live-card--phase-answered,
.tvs-live-card--phase-talking {
  border-color: rgba(37, 99, 235, 0.35);
  box-shadow: 0 0 0 1px rgba(37, 99, 235, 0.08);
}

.tvs-live-card--phase-transcribing {
  border-color: rgba(124, 58, 237, 0.35);
}

.tvs-live-card--phase-quoted {
  border-color: rgba(22, 163, 74, 0.4);
}

.tvs-live-card__head {
  display: flex;
  justify-content: space-between;
  gap: 0.65rem;
  align-items: flex-start;
}

.tvs-live-card__head h4 {
  margin: 0;
  font-size: 0.95rem;
}

.tvs-card-address,
.tvs-card-phone {
  margin: 0.15rem 0 0;
  font-size: 0.78rem;
  color: var(--ink-muted);
}

.tvs-live-card__badges {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 0.3rem;
  flex-shrink: 0;
}

.tvs-phase-badge,
.tvs-stock-badge {
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.03em;
  text-transform: uppercase;
  padding: 0.2rem 0.45rem;
  border-radius: 999px;
  white-space: nowrap;
}

.tvs-phase-badge--queued,
.tvs-phase-badge--dialing,
.tvs-phase-badge--ringing {
  background: rgba(37, 99, 235, 0.12);
  color: #1d4ed8;
}

.tvs-phase-badge--answered,
.tvs-phase-badge--talking {
  background: rgba(37, 99, 235, 0.2);
  color: #1e40af;
}

.tvs-phase-badge--transcribing {
  background: rgba(124, 58, 237, 0.15);
  color: #6d28d9;
}

.tvs-phase-badge--quoted {
  background: rgba(22, 163, 74, 0.15);
  color: #15803d;
}

.tvs-phase-badge--no_answer,
.tvs-phase-badge--failed {
  background: rgba(220, 38, 38, 0.1);
  color: #b91c1c;
}

.tvs-stock-badge--in_stock {
  background: rgba(22, 163, 74, 0.18);
  color: #166534;
}

.tvs-stock-badge--out_of_stock {
  background: rgba(220, 38, 38, 0.12);
  color: #b91c1c;
}

.tvs-stock-badge--unknown {
  background: rgba(100, 116, 139, 0.12);
  color: #475569;
}

.tvs-timeline {
  display: flex;
  flex-wrap: wrap;
  gap: 0.25rem;
}

.tvs-timeline__step {
  font-size: 0.68rem;
  padding: 0.15rem 0.4rem;
  border-radius: 0.35rem;
  background: rgba(15, 23, 42, 0.06);
  color: var(--ink-muted);
}

.tvs-timeline__step--active {
  background: var(--accent);
  color: #fff;
  font-weight: 600;
}

.tvs-timeline__step--done {
  background: rgba(22, 163, 74, 0.12);
  color: #15803d;
}

.tvs-timeline__step--skipped {
  opacity: 0.45;
  text-decoration: line-through;
}

.tvs-card-transcript {
  max-height: 7rem;
  overflow-y: auto;
  padding: 0.45rem 0.55rem;
  border-radius: 0.5rem;
  background: var(--bg-panel);
  border: 1px solid rgba(15, 23, 42, 0.06);
  font-size: 0.78rem;
  line-height: 1.35;
}

.tvs-card-transcript--empty {
  margin: 0;
  color: var(--ink-muted);
  font-style: italic;
}

.tvs-transcript-line {
  margin: 0 0 0.25rem;
}

.tvs-transcript-line span {
  font-weight: 600;
  color: var(--ink-muted);
}

.tvs-transcript-line--shop span {
  color: #1d4ed8;
}

.tvs-card-pickup {
  margin: 0;
  font-size: 0.8rem;
  color: var(--ink-muted);
  line-height: 1.4;
}

.tvs-card-quote {
  margin: 0;
  font-size: 0.85rem;
}

.tvs-card-checkout {
  align-self: flex-start;
  font-size: 0.82rem;
  padding: 0.45rem 0.75rem;
}

.tvs-summary-wrap {
  margin-top: 1rem;
}

.tvs-summary {
  padding: 1rem 1.1rem;
  border-radius: 0.85rem;
  border: 1px solid rgba(22, 163, 74, 0.25);
  background: rgba(22, 163, 74, 0.06);
}

.tvs-summary h3 {
  margin: 0 0 0.35rem;
  font-size: 1rem;
}

.tvs-summary--empty {
  border-color: rgba(15, 23, 42, 0.12);
  background: var(--bg-elevated);
}

.tvs-summary-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 0.75rem;
}

.tvs-will-call {
  color: var(--accent) !important;
  font-weight: 600;
}

.tvs-shop-list,
.tvs-call-list {
  list-style: none;
  margin: 0.75rem 0 0;
  padding: 0;
  display: grid;
  gap: 0.5rem;
}

.tvs-shop-item,
.tvs-call-list li {
  padding: 0.65rem 0.8rem;
  border-radius: 0.55rem;
  border: 1px solid rgba(15, 23, 42, 0.08);
  background: var(--bg-panel);
  font-size: 0.88rem;
}

.tvs-shop-item strong,
.tvs-call-list strong {
  display: block;
  margin-bottom: 0.15rem;
}

.tvs-shop-item span {
  display: block;
  color: var(--ink-muted);
  font-size: 0.82rem;
}

.tvs-shop-item--no-phone {
  opacity: 0.72;
}

.tvs-call-status {
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  margin-left: 0.35rem;
}

.tvs-call-status--completed {
  color: var(--accent);
}

.tvs-call-status--failed,
.tvs-call-status--initiated {
  color: var(--ink-muted);
}

/* Leaflet popup overrides */
.help-map-popup {
  font-size: 0.85rem;
  line-height: 1.4;
}

.help-map-popup strong {
  display: block;
  margin-bottom: 0.25rem;
}

.help-map-popup__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  margin-top: 0.5rem;
}

.help-map-popup__actions a {
  font-size: 0.78rem;
  color: var(--accent);
}

.help-hero h1,
.help-section__head h2,
.help-chart-box h3,
.tvs-step h3,
.tvs-summary h3,
.tvs-live-title,
.help-chat__bubble h3 {
  text-transform: uppercase;
  letter-spacing: 0.035em;
}